PS/6431/H HR Service Centre Team Leader ( Projected Vacancy )
Role: Police Staff
Department: HR Service Centre
Closing Date: 20-05-18
This role is based within the BCH Human Resources Service Centre in Stevenage, which is the first point of contact for all HR enquiries from internal and external customers. You will be required to deliver a high level customer focused service for all HR transactional processes including recruitment, pay, resignations, retirements, sickness recording, maternity and career breaks.
You will act as first line manager for a team of HR Service Centre Assistants. You will be based in a very busy office environment and will be expected to ensure that a high level of customer service is provided at all times. You will have responsibility for training new and existing staff on team processes and coaching and motivating the team to achieve team targets and meet KPI’s. You will be required to give advice and guidance to your team on procedures and deal with complex administration.
This is a challenging role and excellent communication skills with all levels of staff are a necessity, as is a high level of self-motivation, pro activity and the ability to multi task. You must have excellent attention to detail and accuracy, be flexible in your approach and be able to work well as part of a team.
The successful candidate will have experience of supervising a team in a complex and changing environment and be able to demonstrate leadership, team working and excellent customer focus skills.
For further information or an informal discussion please contact 01438 757777 and ask to speak to an HR Services Assistant Manager.
For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:
• We are collaborative
• We take ownership
• We deliver, support and inspire
• We are emotional aware
There is a word count limit of 500 words per section.
Please note, if you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements stipulated in the role profile.
All internal staff from Hertfordshire Constabulary/Bedfordshire Police/Cambridgeshire Constabulary (including Agency Workers, but excluding specials, volunteers and apprentices who have not yet completed at least 9 months of their apprenticeship) are eligible to apply for this post.
The successful applicant will remain with their home force on their home force’s terms and conditions.
Police Staff at risk of redundancy are given priority for all vacant posts. Any individuals in a redeployment situation who are interested in applying for this role please contact your nominated HR Project Officer as soon as possible.
If you are currently protected under the multiple impact mechanism, please contact your HR Project Officer prior to applying for this post to see how it may affect your salary.
Police Officers who accept an offer of a Police Staff role will need to retire as an Officer and if they are currently on the 30+ Scheme, will need to leave that Scheme.
Police Officers considering retirement and being re-employed as Police Staff are required to read the attached Briefing Note as it contains important tax information regarding retirement and pension payments.
**Please note that this advert will be live to Redeployee's throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. They will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.**
Click here to apply.