PS/225/BCH HR Service Centre Assistant (Projected Vacancies)

Location: Stevenage
Role: Police Staff
Department: Human Resources
Closing Date: 01-10-17
This role is based within the collaborated Human Resources Service Centre in Stevenage, which is the first point of contact for all HR enquiries from internal and external customers of Bedfordshire Police, Cambridgeshire Constabulary and Hertfordshire Constabulary.

You will be required to deliver an excellent, customer-focused service for all HR transactional processes including recruitment, pay, resignations, retirements, sickness recording, maternity and career breaks.

This is a challenging role and excellent communication skills with all levels of staff are a necessity, as is a high level of self-motivation, pro-activity and the ability to multi-task. You must have excellent attention to detail and accuracy, be flexible in your approach and be able to work well as part of a team.

A large part of your role will be answering the telephone as a first point of contact for HR queries from both internal and external customers. This will need to be managed alongside the administrative process work so the ability to multi task and prioritise in a very busy office environment are essential.

The successful candidate will have experience of working in a customer service environment and the ability to work in a high volume administrative environment with a passion to continuously improve their skills and knowledge. Experience in the use of IT and a good working knowledge of word processing, spread sheets and databases are also essential.

We invite applications from people looking to work on a part time or full time basis.

For further information or an informal discussion please contact 01438 757777 and ask to speak to an HR Service Centre Assistant Manager.

Please be aware that this role is for projected vacancies within the department and as such we shall be creating a pool of candidates. You may not be offered a start date straight away after you have passed pre employment checks, but will be kept on file ready for when a post opens.

For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:

• Service Delivery
• Professionalism
• Decision Making
• Working with Others

There is a word count limit of 500 words per section.

Please note, if you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements stipulated in the role profile.


Police Staff at risk of redundancy are given priority for all vacant posts. Any individuals in a redeployment situation who are interested in applying for this role please contact your nominated HR Change Advisor as soon as possible.

Click here to apply.